Case studies

A global SAP consulting firm lacked in-house legal support, relying on costly external advisors who delivered limited commercial value. The COOʼs time was consumed by contract reviews and negotiations, with no standardised approach and value leakage in customer contracts.

We deployed a Managed Services team to manage all contracts end-to-end across geographies, track SLAs, build review and negotiation standards, and create balanced templates for all offerings.

All contracting is now handled by the Managed Services team, with scope expanding to HR and Disputes. The COO regained strategic focus, value leakage reduced, and risk reviews became consistent.