Case studies
Managing Gaps from Absences and Attrition
ITeS / Software Solutions
A global IT services provider with revenues of over $18 billion was struggling to keep contracting operations on track for its European geographies due to long absences, high attrition, and difficulty in finding replacements.
We set up a team under the Managed Services model to run the contracting function alongside the in-house team. Our team also refined and consolidated the client’s contracting playbook, creating jurisdiction-specific templates and more consistent negotiation approaches.
The client’s win was continuity and resilience in its contracting function. Workload fluctuations were managed seamlessly through a flexible commercial model, avoiding fixed cost increases while strengthening the overall contracting framework for long-term efficiency.
