Privacy Policy

Counselect takes your privacy seriously.

Like the solutions we offer, we want to keep this Privacy Policy direct and uncomplicated. So we’ve tried to cut through the clutter of legalese to explain why we need your information and how we intend to use it.

Do read this Privacy Policy together with our Terms of Use.

The terms “Platform” and “Service” in this Policy have the same definition as in the Terms of Use.

1. What, how and why do we collect your data?

1.1.

You provide:

Your name, e-mail address, phone number;
Your resume which contains details about your educational and professional experience;
Your queries;
Details during your interactions with our team.

1.2.

We automatically collect:

Your device details, IP address, browser details, time stamps, location information, operating system details, and other such information.

1.3.

As a platform which provides professional opportunities, our selection and review process will involve human interactions and analysis. When we connect you to a client, you may be asked to provide more information. Your information will then be governed by their policies and processes.

1.4.

We do not process any data related to children.

1.5.

We will require certain fields of information mandatorily, and such information fields will be marked as mandatory. We cannot provide our Services without such information being provided by you.

2. Why do we collect your data?

2.1.

so that you can create your profile and register with us;

2.2.

to find you relevant opportunities;

2.3.

to perform analytics;

2.4.

to add you to our mailing lists and WhatsApp channel broadcasts;

2.5.

to be able to understand your needs better and respond to you,

2.6.

to provide you with customer support and share updates about our Platform;

2.7.

to facilitate conversations with our clients and connect you to them, and to perform a contract with you or to perform any steps you require from us before entering into the contract;

2.8.

to be able to provide access to our online channels, network services, information resources in a compatible, secure format;

2.9.

to assess how our Platform/Services interact with you, and improve the quality of our interactions with you;

2.10.

to pursue our legitimate business interests in providing and marketing our products and services;

2.11.

to comply with our legal obligations and establish, exercise or defend our legal rights where relevant.

3. When and why do we share your information?

3.1.

We share your information with your consent. We share it with parties to provide us with: marketing, sales and customer support; technical infrastructure and underlying services; business and legal support. We may also share your information with financial service providers; associate companies which provide similar services; clients; social media channels for direct interactions; contact management systems for correspondence.

3.2.

When you choose to interact with us via WhatsApp channel, your interactions with our business account will be subject to WhatsApp’s policies.

3.3.

If you find and interact with a third-party link on our website, note that we do not govern their privacy practices. So we urge you to familiarize yourself with their policies before you interact with such websites.

3.4.

There may be certain exceptional circumstances where we may need to share your information without your consent, but they will mostly be limited to when it is:

required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings;
necessary to protect the safety of our employees, our property or the public;
necessary for the prevention or detection of crime, including exchanging information with other companies or organizations for the purposes of fraud protection and credit risk reduction;
needed to be shared with a prospective seller or buyer as part of a merger, business or asset sale.

4. Do you have rights to protect your privacy?

4.1.

Yes, you do have rights as well as duties. Your primary duty is to provide us with accurate information, and keep it up to date.

4.2.

You will be able to:

request access and a copy of the information you have provided to us, by submitting a request to [email protected].
update, alter, or amend your information if it is inaccurate or incomplete;
seek erasure of your information;
withdraw any consent you have provided in respect of our use of your information;
seek grievance redressal from us;
nominate a person as your legacy contact.

4.3.

When you raise a rights request with us, we will take some time to evaluate, assess and respond to it within the timeline provided in law, and may seek further information from you to validate, authenticate and process the request.

5. How long do we keep your information?

We retain your information for only as long as it’s necessary for us to be able to provide you with our Services. The period of time will be determined with reference to applicable statutory limitation periods.

6. Do we transfer your data outside India?

We maintain servers around the world, and we may process your information on servers located outside of the country where you live. Regardless of where your information is processed, we apply the same protections described in this Policy. We also comply with certain legal frameworks relating to the transfer of data, which may be in the form of standard contractual clauses, adequacy decisions, bilateral privacy frameworks, or restricted lists.

7. How do we protect your information?

We maintain administrative, technical and physical safeguards—consistent with legal requirements where the personal information was obtained—designed to protect against unlawful or unauthorized destruction, loss, alteration, use or disclosure of, or access to, the personal information provided to us.

8. Will there be changes to this Policy?

We may change our Privacy Policy from time to time. We will not reduce your rights under the terms of this Policy without your express consent. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice. We will also keep prior versions of this Privacy Policy in an archive for your review.

9. How do you address your queries?

9.1.

If you have any questions or comments about this Privacy Policy or if you would like us to update information about you, please reach out to us using the details below:

Privacy Officer: Arpita Singh

Address: 403, 4th Floor, DLF Courtyard, Saket, New Delhi 110017

Phone: +91-11-4900-5600

Email: [email protected]

9.2.

In case you are not satisfied with the resolution provided to you by us, you may reach out to the regulatory authorities of the jurisdiction you are based in for further action.